What is atera What is the origin of RDP? Atera is a company that believes in its employees, and makes their wishes come true. AICPA SOC for Service Organizations and ISO 27001 certified Mar 16, 2021 · Atera customer service is responsive, helpful, and efficient. The Atera agent monitors and reports on important performance metrics and device health at regular intervals and securely communicates this data back to the cloud. Mar 17, 2025 · Does Atera support mobile access? Yes, Atera is accessible via mobile devices through its mobile-friendly website. Network monitoring. Simply select your scanning agent, and by clicking Discover, your scan Glossary ITIL. For MSPs, Atera’s May 9, 2024 · What is penetration testing? Penetration testing, or ‘pen testing’ as it’s also known, is a critical diagnostic tool in cybersecurity aimed at improving an organization’s security posture by mimicking the actions of cyber attackers to identify vulnerabilities within the IT infrastructure. Atera AI Copilot is designed for IT professionals and Managed Service Providers (MSPs). 2, with over 98% of all installations currently using this version. This is where Remote Monitoring and Management (RMM) comes into play. It provides IT departments and managed service providers (MSPs) with the tools to manage, monitor, and automate IT tasks. So you don’t pay more when you grow or add more devices. You can imagine that “The issue was resolved with the latest update” is not a very satisfactory answer. Atera’s Work from Home feature upgrades remote work by giving you and your end users total flexibility to work from anywhere you choose. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended… Feb 11, 2025 · Atera is an all-in-one, AI-powered IT management solution for IT departments and managed service providers (MSPs). Mar 4, 2024 · In this guide, we’ll break down the different Atera plans to simplify the decision-making process and ensure you pick the right plan for you! Step one, buy according to your needs. The Site page appears. Atera’s All-in-One PSA solution. Fear not, you're in the right place! Houston, you’ve got a problem? Dec 22, 2023 · Effective management and optimization are crucial for ensuring business continuity and success. You can try Atera risk free with a free trial. This section will cover the frequently asked questions regarding remote monitoring using Atera. This article discusses logging in, the password reset process, failed login attempts, and changing login settings. While both Atera AI Copilot and Microsoft Copilot are designed to enhance productivity through AI, they cater to very different needs and audiences. Oshri Moyal. Atera has received over 1,300+ reviews, with an average rating of 4. It Jan 13, 2025 · Atera is an all-in-one IT management solution for MSPs and IT departments. Q: What can you monitor using Atera? A: Atera offers extensive monitoring capabilities, allowing you to oversee various devices and their components. Send the link to the user along with their Service Portal credentials (username and passw May 11, 2023 · Atera, as an all-in-one IT management platform, simplifies this with automated software deployment, remote installation, and patch management. Atera is our main support and endpoint management tool that we use for our organization. Atera is particularly favored by small businesses, especially in the information technology and services sector, excelling in IT management, remote support, and remote monitoring. Atera’s API offers multiple methods of integrating and extending Atera’s functionality. May 9, 2024 · Atera benefits for your organization. What industry is Atera (Business/Productivity Software) in? Atera (Business/Productivity Software)’s primary industry is Business/Productivity Software. With Atera, users can manage their IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing and integrations with various tools— all in one place. It’s built to help MSPs manage everything from an RMM software with elite remote monitoring to a PSA platform with a robust ticketing system, all in one streamlined interface. With features such as RMM, PSA, Action AI™, patch management, remote access, and Network Discovery, Atera enables IT teams to manage their IT infrastructure from one platform. You can set Atera to monitor agent and non-agent devices for availability. Atera alerts you if something goes down or reaches critical thresholds, with optimized reporting intervals based on big data Mar 31, 2025 · Atera overview: Key takeaways. Atera’s AI-driven features are revolutionizing IT management by increasing efficiency and reducing manual tasks. The purpose of alerts is to notify you of any unexpected high-risk actions, changes, or failures on your devices, as reported by the Atera agent, so you can immediately investigate In the Atera community Atera reports the issue is resolved: Hi everyone! It is now resolved; it was an issue on Bitdefender's end. Action AI™ powers Atera’s all-in-one platform, which combines remote monitoring and management (RMM), helpdesk, ticketing, and automation. What is Atera? Atera is a Remote Monitoring and Management (RMM) software designed to help MSPs efficiently monitor and secure the IT systems of clients. ITIL, or the Information Technology Infrastructure Library, is a framework of best practices for IT service management (ITSM). In our guide to MDM, learn what MDM is, why it is so important in our new reality of remote work, and how MDM software can enhance your work as an MSP. Experience Atera with a 30-day free trial. Ticket page. Atera on facebook Atera on twitter Atera on youtube Atera on linkedin Atera on reddit. Under Atera, we have Network Discovery and all the add-ons. It’s scripting tool allows us to create custom solutions for fixing issues,” a Capterra user says. With its pay-per-technician pricing model, Atera provides affordable IT management tools that help businesses of all sizes streamline IT operations. com). atera. It encompasses our Remote management suite that technicians can use to service endpoints, allows our users to work from home by utilizing the RMM in a friendly end-user interface, and provides patch management to all of our endpoint devices. Link Copied! Table of contents. Our robust script library has hundreds of scripts, all of which can be run directly from Atera using PowerShell, CMD files, and more. By adopting Atera for vulnerability management, organizations can benefit from: Increased security: Atera is a completely different technological approach. Its AI-powered IT Platform with Azure OpenAI Service integration allows end users to IT Asset Management (ITAM) Made Simple for Your Organization. From Sites (on the sidebar), select the site. Luckily, configuration management is a surefire way to achieve all three of these objectives. We take this as a very serious problem. Proactive monitoring and alerts Stay ahead of potential issues with Atera's proactive monitoring and alerts, allowing you to address potential problems before they become actual issues. At our recent AI-powered IT virtual event, Atera co-founders Gil Pekelman and Oshri Moyal sat down and answered some great questions from the audience about the different capabilities enabled by our end-to-end AI integration, Atera’s plans for the future, and more. The Expert plan offers all the features of Professional, plus: Atera is a fully integrated RMM and PSA system that includes two powerful remote access software tools, powered by Splashtop and AnyDesk. Atera's AI-powered IT Platform is a game changer for IT management worldwide. AICPA SOC for Service Organizations and ISO 27001 certified The Atera Agent is the backbone of the Atera monitoring system and needs to be installed on all devices you want to monitor. The platform provides AI-powered solutions that are ideal for businesses seeking to minimize The General report shows summary metrics on tickets, including ticket statistics, source, product, and type. “Atera uses AI to help automate and streamline IT operations, which saves us time and eliminates manual work,” a Capterra user says. AI-powered IT: only with Atera Jul 18, 2024 · What is MDM? MDM essentials for beginners. Atera’s RMM platform is a game Jan 11, 2025 · Atera is a remote monitoring and management (RMM) software that caters to IT managed services providers (MSP) and IT professionals, providing them with an intuitive platform that puts all their IT management and monitoring processes in the same place, together with other facets of their business like billing, help desk, and reporting. It packs all essential business features in a single system such as patch management, network discovery, and IT automation. With Atera, you can do more, faster! Dec 10, 2024 · Glossary Endpoint Detection and Response. Atera prioritizes client needs, with regular updates and multi-factor authentication for Atera is already ahead of the game, with an advanced integrated AI function built into the platform. Thank you for bringing it to our attention. This includes monitoring agent components, SNMP devices, websites, and more. For more details, please refer to this article. Feb 5, 2025 · What Atera users are saying on Capterra: “Atera makes managing IT tasks much easier. Mar 16, 2025 · What is Atera? Atera is a management platform for IT technicians and managed service providers (MSPs) in 2024. A: With Atera's API, you can seamlessly integrate Atera with various applications, like WhatsApp, Slack, and Teams. Atera Networks (also known as "Atera") is an IT management software that integrates functionalities such as remote monitoring and management (RMM), patch management, and operational automation alongside operational aspects like help desk, and ticketing systems. Atera is the first IT management platform powered by Action AI™, designed to make IT teams 10X more efficient. Your profiles can be customized by many parameters and variables, as well as by the alert types you receive on each information, warning, and critical — so you always have total control across your IT ecosystem. Atera’s QuickBooks integration allows you to add taxes, track expenses, create customized invoices and reports all in one place. Atera can aid in security hardening by providing features such as automated patch management to ensure systems are up to date, remote Jan 3, 2022 · Atera is the all-in-one platform built to remove blockers, streamline operations, and give you the tools to deliver results at any scale. RMM solutions empower IT professionals to remotely monitor, manage, and secure their IT infrastructure, significantly streamlining operations and enhancing overall IT efficiency with advanced monitoring agents. 2. Atera's free subscription trial Jan 14, 2025 · Atera frequently adds new features and doesn't limit users to certain third-party integrations, providing a wide range of options. A key component of Atera’s patching tool is IT automation, which enables organizations to identify vulnerabilities and install patches within their networks automatically. It’s even possible to create an onboarding profile (with software bundles) and assign them to each new agent. How does Atera’s live chat feature enhance its support functions? Q: How secure is the Atera agent? A: The Atera agent is designed with a strong emphasis on security. 0 stars. A: Atera is exclusively a cloud based solution and does not offer an on-premise alternative. Atera’s all-in-one platform enables IT professionals to gain access, visibility and control over their networks and devices from anywhere. Ensuring a stable and secure network is essential for any business. It monitors the availability Jan 13, 2025 · Atera Copilot: Eligible for Atera’s AI-powered tool Atera Copilot (at an additional cost). Note: Custom Assets are available for the Expert, Master, and Enterprise plans. The Atera Copilot feature is designed to proactively predict IT Atera has one of the most comprehensive and in-depth Network Discovery tools on the market. For more information about Atera secu Atera is an all-in-one platform designed specifically for MSPs. Endpoint Detection and Response. Mar 20, 2024 · Atera and security hardening. With Atera’s automated patch management tool, you can: Atera is a cloud-based Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platform designed for Managed Service Providers (MSPs) and IT professionals. Click Connect in the Requester info tile (right-hand side of page). Atera's network monitoring services provide comprehensive oversight of your network's performance and security. That’s why we love our Feature Board, where users can vote for the tools and features that they want to see in the Atera platform, and we can take those ideas and make them a reality. A native mobile app was also announced to be arriving in the fourth quarter of 2019, enhancing its mobile accessibility. To manage your asset types, asset fields, and individual assets, see Manage custom assets. Atera is a comprehensive all-in-one IT management platform that seamlessly integrates leading antivirus software add-ons, such as Cynet, Acronis, Bitdefender, and ThreatDown powered by Malwarebytes. Table of contents. ” Overall, users find Atera easier to use and set up, while they believe that Ninja has more features for companies with extremely specific needs. Patch Management. 6 out of 5. The team is knowledgeable, reachable via chat and email, and provides valuable guidance. Q: Is Mutual TLS (mTLS) implemented between the Atera Console and the Atera Agent for secure communication? Atera on facebook Atera on twitter Atera on youtube Atera on linkedin Atera on reddit. Enabling availability monitoring will notify you via alerts and the Atera Dashboard when a monitored device goes offline (down). Sep 16, 2024 · Atera AI Copilot vs. . Understanding the General report Tickets See the number of tickets opened, in backlog, Jul 2, 2018 · Atera (Business/Productivity Software) has 361 total employees. From Tickets (on the sidebar), select a ticket. The AI-driven troubleshooting helps us resolve issues 70% faster,” a G2 user says. May 19, 2024 · Atera’s all-in-one IT management solution supports efficient streamlined digital transformation for MSPs, IT departments, and businesses. 2. Remote access is an important way help desk technicians can support their customers. To learn more about the security measures implemented in Atera and the Atera agent, please check our Trust page. Aug 26, 2024 · Atera’s AI-powered platform is designed to support managed endpoint security by providing comprehensive monitoring, automated patch management, and intelligent Mar 6, 2025 · Atera G2 rating: 4. This integration opens up opportunities for practical applications, such as automating ticket creation in Atera directly from these mentioned platforms, and receiving alert or ticket notifications in WhatsApp, Slack, and Teams Dec 19, 2024 · Atera is an all-in-one, AI-powered IT management platform used by IT departments and MSPs to monitor and manage IT environments remotely. The most common release is 1. C:\Program Files\ Atera Networks. 4 days ago · Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Jan 19, 2023 · At Atera, we know that we could never keep up the momentum of innovation and growth without our awesome Atera community. The platform’s key features include RMM, patch management, remote access, Network Discovery, and reporting and analytics. Atera's automation features receive a lot of praise as well in user reviews. ITIL. The Atera agent is the foundation of Atera’s monitoring system and must be installed on all computers and servers you want to monitor. January 17, 2022. A strong asset management strategy ensures that you fully understand all of the technology that’s under your roof, including what you or your customer owns, who is responsible for or using the assets, and the documentation of the whole lifecycle of the asset – from onboarding to removal. Clients experience minimal wait times, typically seconds or minutes, even with time zone differences. Learn more Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Specializing in remote monitoring and management (RMM), Atera features also include tracking, expense tracking, help desk, billing and invoicing. Use our API to easily integrate with your accounting system, enhance your team’s productivity, and create seamless integrations. Frequently Asked Questions. It helps automate tasks like handling tickets, generating scripts, and troubleshooting device issues. Addigy Pilot your fleet with AI and automate, set alerts, remotely access, and command devices galaxy-wide Dec 17, 2024 · IT departments play a critical role in adapting to constantly evolving technologies and cyber threats. Nov 1, 2023 · Some Atera customers must work multiple days to get it back online. Level up your accounting and billing processes with Atera’s high-speed, easy and intuitive Quickbooks integration within Atera. Jun 29, 2023 · A knowledge base is a centralized database of information categorized to be easily retrievable. Mar 7, 2022 · For any MSP, increasing user and administrator productivity, reducing system downtime, and optimizing workflows are principal aims. We buy Bitfender through Atera so it’s even more strange that Bitdefender flags the software of their partner as malware. Microsoft Copilot. If after following the instructions for agent installation, you are experiencing any problems with agent stability, alert consistency, agent unavailability, or remote connection instability, please Jan 13, 2025 · The reviewer also mentioned that “after considering NinjaOne and other Atera alternatives, Atera was a clear winner. 7. Firewall: In some networks HTTPS traffic is blocked. An IT knowledge base, also known as an IT KB, is specifically created to help users in navigating IT issues. Jan 1, 2025 · Tip: For more information on Atera’s capabilities, read our Atera review. Atera’s Action AI helps resolve issues 70% faster. Keep in mind that for anyone who needs access to the Atera console, a technician license is required, regardless of the role that they have. Once installed, it tracks availability, performance, and system health, securely sending data to the cloud. Atera integrates with Zomentum, a cutting-edge tool designed to revolutionize your sales enablement strategy. Contact Atera's Support Team. Expert. Next-generation patch management means you’ll no longer have hundreds of valuable hours wasted each cycle. Learn more . 3. Feb 15, 2024 · What Is Atera? Atera is an IT management platform that integrates remote monitoring and management (RMM), professional services automation (PSA), and remote access into one solution. It provides guidance on aligning IT services with the needs of businesses. From the Work from Home tab, click Share link. “After using a few separate tools for the same tasks, our company now uses Atera. Sign up now, and get full access to our all-in-one IT management platform—no credit card needed! Nov 11, 2024 · Atera’s patch management tool helps you to scan, identify, download, test, and deploy system patches. We are “born in the cloud”, our software is a whole different experience both in terms of onboarding and Remote Access. The first step to using Atera is logging in. Oct 10, 2024 · Atera is highly rated among customers on the most popular review platforms, such as G2, GetApp, Capterra, and Software Advice. Harness the power of Atera AI to instantly generate complex scripts and supercharge your patching processes from inception to execution. Access computers, desktops, servers, applications, and files quickly and easily with Atera’s remote support software, perfect for attended and unattended sessions so technicians can control remotely from anywhere, as well as in person. Each Add-on is based on its individual pricing models, which cover a whole spectrum of possibilities. Users also say that Atera's customer support is excellent. The Ticket page appears. Nov 21, 2024 · Atera’s Integrated Approach to Endpoint Security . 0 stars (800+ reviews) What Atera users are saying on G2: “Atera’s ease of use and AI integration has transformed our workflow. Third-party integrations and Network discovery: Access to Atera’s wide range of third-party integrations and Network discovery features (at an additional cost). It focuses on automating and optimizing IT operations. They can view user behavior, desktop environments, and application quirks, which can help them diagnose issues q Sep 11, 2024 · Atera also allows you to access commands and applications that will manage the device directly – the same commands you use every day, Create asset types and add your assets to manage your unmonitored devices. Q: Is a free trial option available for Atera? A: Certainly! Atera provides a 30-day free trial, and you can get started without needing to provide any credit card information. Determine the alerts you get about your end-user’s devices with the ‘threshold profile’, so you’re only alerted when you need to be. If you landed on this page, it means you’re looking for more answers. Nov 13, 2023 · If you’re looking to gain a better understanding of what Atera’s AI-powered IT can do for you, we’ve got you covered. AICPA SOC for Service Organizations and ISO 27001 certified Antivirus: Add Atera's application to the antivirus whitelist. Atera offers pay-per-technician pricing, instead of per-device, so you can grow your client base without growing your bottom line! Automation and scripting: AteraAgent is a software program developed by ATERA Networks. Jan 17, 2022 · This article by Atera explains this common term. Endpoint Detection and Response (EDR) is a cybersecurity solution designed to detect, respond to, and mitigate advanced threats targeting endpoints effectively and efficiently. Atera integrates remote monitoring and management (RMM), professional services automation (PSA), reporting and analytics, remote access, IT automation, and scripting into one platform. Knowing I can develop this much in such a brief period, makes me extremely Mar 26, 2025 · Atera ensures transparency and flexibility, allowing you to scale across unlimited devices, without increasing your bottom line. IT teams run better with Atera's IT management platform - including RMM, IT automations, patch management and groundbreaking AI ticketing capabilities. Customers mostly praise Atera’s RMM for its ability to monitor and manage various operating systems remotely. AnyDesk for Linux strikes back: We've rolled out the updated AnyDesk version for Linux to end-user devices with the Atera agent. Mar 10, 2025 · Atera’s is the world’s first AI-powered IT management platform that force multiplies IT teams’ brainpower & enables relentless operational excellence for Atera offers threshold profiles, which can automatically take action based on a trigger. Aug 13, 2024 · Atera simplifies the management of AD while also enhancing its security. Powered by Action AI TM Eliminate Tier-1 support with Autopilot and empower junior technicians with auto ticket summaries, script generation, and suggested solutions and responses. Make sure to add a rule to allow HTTPS traffic from LAN to WAN (Atera address: agent-api. Feb 14, 2023 · Atera is a web-based network monitoring software developed to provide MSPs and IT Support staff with an all-in-one solution. Atera is transforming IT management with Action AI™—an agentic AI technology that proactively manages and optimizes IT environments. Is Atera (Business/Productivity Software) a private or public company? Atera (Business/Productivity Software) is a Private company. Return of the products and expenses: The new Ticket page now includes products and expenses, merging the last of the features from the old page with the new enhancements. It offers remote access, lets you run scripts, and includes a help desk. Get started. However, rolling out internal changes in IT systems comes with unique challenges and risks that require careful management. Mar 6, 2024 · Atera is the complete support system for MSPs and IT departments of any size. Upon being installed, the software adds a Windows Service which is designed to run continuously in the background. Atera’s per-technician pricing ensures you are always in control of costs. Atera’s tool suite boosts productivity and savings via smart automation, allowing you to cut costs, gather crucial data, and produce detailed reports. Add Atera’s automation secret sauce to the mix, and you can now create customized schedules for each endpoint, achieving cybersecurity best-practices for hardware, software, and OS, as well as gaining complete control over a busy IT environment. To share the remote access link with your user: 1. To connect from within a ticket: 1. Atera Trust . Atera combines remote monitoring and management (RMM) and professional services automation (PSA) tools. It’s like a copilot, helping you create and automate tasks. Nov 5, 2024 · The Atera agent is the backbone of the Atera monitoring system and is essential for monitoring your devices. Atera reviews - Atera is an all-in-one remote monitoring and management (RMM) platform, offering businesses a comprehensive suite of tools to manage their IT infrastructure effectively. Atera charges a fixed monthly fee for the number of technicians using the software. It keeps tabs on the availability, performance, and health of the computer/server and securely sends info back to the cloud . prtgijj ulrb oeha flah criwsbwm rfifu hptw ilw gjh pmzef jeq aybwkh zrp kdlsb bape