Intune wipe not working. If there's any misunderstanding, feel free to let us know.

Intune wipe not working We have the same issues, i have also raised a ticket with MS. Previous Intune admin has left the company. Basically, I can run through the Intune Android enrolment, using QR code, and get to the point of users O365 login. 2. The primary C disk now has the RAW file system. Oct 2, 2024 · User-provisioning after - again some fail, some work. If you don't select those and press the yes button, the device should wipe just fine. The user who was using it had their account disabled (but all licenses still present, including Intune. If you provision a system and wipe immediately after provisioning it will work, let it sit and it won't. Sadly after performing the device wipe via Intune it boots to WinPE. e. If there's any misunderstanding, feel free to let us know. g. Given the situation, please add your group "studio-EMEA-KIV-workstation" group to the following scope (Groups) and see if the restart can work. In cases where it is not successful, it is expected that the command will be delivered upon next successful check-in. As soon as the hash is gone, it's no longer managed. Jan 9, 2023 · Hi, Sorry for the rubbish subject. The scenario: I got back a Windows notebook, the user has left the company. Scenario; Device is initially May 5, 2022 · We have tried rest passcode, wipe action but it is not working. Then Wipe again, and works. I have noticed both Win 10 and win 11 machines are not booting into Autopilot after being wiped using the wipe command in Intune. If I set up a local account and then reset the device again, it will then boot to autopilot, but that effectively doubles the time it takes to wipe a device and put it through autopilot again. When the object disappears I would remove the hash. In Fact, the Intune wipe behavior essentially triggers Windows 'own reset components, if manual executions are unsuccessful, the problem lies within the operating system layer, and we need to address the issues at that level before Intune can successfully perform the wipe. A completed wipe will show a confirmation message indicating that the device has been Hi Everyone, We have a couple of laptops that needs wiping. Conclusion. Monitor the Wipe Status. It deployed my LOB apps however. So I ran another wipe ( w/o enrollment) but this time the device restarted it brings me to the "choose keyboard screen", followed by "troubleshoot" -> "advanced options". For the action performed on Intune side, Intune will send the action command. Intune will attempt to send a wipe command to the device. The PC starts the Wipe, it promises Intune that it will perform the wipe, but instead goes to the following Windows recovery screen. For personally owned work profile enrolled devices, you can only reset the work profile passcode on devices running Android 8. If the management profile is missing from the iPad, this action will obviously not work. But the MAM only policies rely on the application to check in before they can action. However it will now not deploy the Windows apps (win32) again. Result: Failed and encountered inaccessible_boot_device issue after 100% recovery progress. Found this old thread AutoPilot Reset / Fresh Start Fails : r/Intune (reddit. 2. After I add the device group into it, I find the restart action can work well. I opened CMD and ran diskpart /list volume. It depends if you have DEP configured with the device and Intune for auto enrollment. It's not about the hardware in your rig, but the software in your heart! Join us in celebrating and promoting tech, knowledge, and the best gaming, study, and work platform there exists. It then has to be wiped again. Feb 14, 2022 · I had a device enrolled in Endpoint that I has to wipe. Feb 21, 2024 · I ran a wipe to keep enrollment - this completed, but on restart of the device it said the wipe failed. It does not matter what the settings are. We are running into the same issue; devices are not resetting remotely and we have to do it manually (login via our remote management tool, run reset in Windows). Aug 16, 2024 · Intune issues a Retire or Wipe action depending on the OS/Enrollment type. The Wipe device action restores a device to its factory default settings. " Could you share some more details about windows failing to load? At which point does it breaK? Did you also tried to perform a remote wipe from intune, does that also doesn't work? Wipe is supported for Android Enterprise corporate-owned with work profile devices. That's not my experience. We’ll explore the issue behind it and provide a solution to ensure a successful reset so you won’t end up with the “There was a problem resetting your PC” error. The sync time was less than an hour before the reset was initiated. I retire the device, the status is "Pending" in Intune I boot up the device, so that it has a chance to sync. I test connectivity (and that I'm wiping the correct device) by sending the device a custom notification. Go to the troubleshooting restart menu, and select options to reset the computer. Scenario 1, directly using Reset button in Windows 11 settings with SATA operation is RAID ON. That’s the reason why the Autopilot Reset option is not available for Microsoft Entra hybrid joined devices in the Intune admin center. The issue of the third party apps not supporting App Protection Policies (APP) at all. See the following table for the expected behavior based on the device platform and the enrollment type. Select Devices, and then select All Almost everything is working, except the following rights: Remote tasks/Set device name Remote tasks/Wipe Managed devices/Delete The last mentioned permission (delete) was just a desperate setting, cause the others (set name, wipe) were not working. And doing a factory reset or new windows image on the laptops does not work either. It had wiped itself over night it seemed See here, it clearly says Before you remove a user from Azure Active Directory (Azure AD), use the Wipe or Retire actions for all devices that are associated with that user. ) The wipe Autopilot keyboard settings not working on English International builds Autopilot We're factory resetting devices to AAD join them but finding that if the factory OS was Windows English International then at the first screen in Autopilot the keyboard is incorrect. Sign in to the Microsoft Intune admin center. Select Devices, and then select All Aug 31, 2023 · In the top of the app selective wipe blade, you can select “Wipe request” (device based wipe) or “User-Level Wipe” (user based wipe). When putting in recovery mode you would want to do a reinstall of the OS and not just a reset. Doesn't work. old | 0x80070780 | Data still exist | IT336291 Aug 15, 2024 · Users can also issue a remote command from the Intune Company Portal to devices that are enrolled in Intune. com) . Scenario 2, using wipe feature in Intune Management with SATA operation is RAID ON. Wipe button in this case is grayed out. Apr 16, 2024 · When I attempt to wipe a device via the Intune admin center, the device begins to reset and but fails after reboot. Sign in to the Microsoft Intune admin center with any of the following roles: Helpdesk Operator, or Role Administrator. . To confirm that the force Intune wipe has been executed: Check the Device Overview page for status updates. If you need that level of control they would have to be factory reset and enrolled by either the Fully Managed or if you allow the person to use the work profile enrollment routes. In our environment this is because we have user enrolled devices, with user assigned policies. The Personal Computer. Triggering a remote Windows Autopilot Reset. Seeing it on 2 laptops so far, one on W10 other on W11. It will rather just wait for managed device to check in for new policies. However, issues like Dell’s default RAID configuration can cause wipe failures. "The wipe behavior, generally Intune will try to alert the device using WNS (Windows Push Notification Service). We issue new autopilot device and wipe previous one before/after repair and stick it on a shelf for the next user. Can't enable wifi because the device is locked. If you remove users that have managed devices from Azure AD, Intune can no longer wipe or retire those devices. If devices are offline, it won't work so someone might have to boot up devices and log in. Hi, is there a way to remotely wipe an offline lost device? Or is there a setting that will auto wipe the device if it doesn't have an internet connection for X day, let's say this device doesn't have an internet connection for 30days then it will auto wipe the once it turns on. May 27, 2024 · @Jordon Scott,Thanks for posting in Q&A. Scenario. Jan 20, 2025 · Hi, I am Dave, I will help you with this. PowerShell is a cross-platform (Windows, Linux, and macOS) automation tool and configuration framework optimized for dealing with structured data (e. If They have some limited permissions in Azure Ad already (reset MFA, reset password etc) but now I'd like to be able to grant them permissions like starting an App Selective Wipe on mobile devices from Intune So, I've duplicated the Helpdesk Operator role and removed certain permissions that are not needed. 5 Verify the Autopilot profile configuration: Ensure that the Autopilot profile is correctly configured and assigned to the device. However, when I do the wipe command from Intune, the device disappears from Intune instrad of showing "Wipe Failed" and on the actual device I just see "there was a problem resetting this pc". Tried using a Windows USB drive to repair the installation. Hi everyone, I'm having some fun with USB-built devices, enrolled by Autopilot, then reset using 'Wipe and continue to wipe' option. When clicking the "WIPE" Function, unfortunatly the wipe states as "PENDING" however, nothing happens on the PC I tried waiting overnight until next day, nothing. Alternatively, I can also wipe with Intune and put it on the shelf. Sep 11, 2024 · With the RAID drivers injected into the WinRE, the device could boot, start performing the actual wipe, and start reinstalling Windows. … Android Enterprise personally-owned devices with a work profile Removing company data from an Android personally-owned work profile device removes all data, apps, and settings in the work profile on that device. Otherwise, all data, apps, and settings Jan 24, 2024 · Microsoft’s documentation clearly states that the Autopilot Reset does not support Microsoft Entra hybrid joined devices. Jan 30, 2023 · Note: 1 I was using the same testing machine for various scenarios (Single App, Multi app, Desktop wallpaper change) whenever I changed the configuration profile from single app to multi app or vice versa, I had to wipe the computer from intune (I hit F12 during Wipe to clear the TPM. If it takes an hour to start even if the command syncs to the device within a few minutes, then I don’t see the value of this over just doing Wipe instead of Autopilot Reset. the autopilot reset would indeed maintain the connection to intune and azure (and by the looks of what you are telling, that seems to be causing issues here) So just wondering when choosing wipe, does that work like it should? I wish the modern authentication worked well. Before we started troubleshooting in too much depth I just wanted to double check that the above scenarios should enforce the oobe screen once more? As we are not seeing it. May 2, 2019 · What we were finding on the Intune side was that the device was getting a lot of the Intune policies even after a CleanPC. This screen is easily bypassed and leaves the PC fully functional, however the PC is no longer managed by Intune! We have seen this on brand new Dell Latitude 5520s and Dell Optiplex 5490 AIOs, with 20H2 and 21H1. Do an 'erase all content & settings' from the iPad directly. and in this device I have other applications installed and others in available mode, so I don't see the other application in the report for the Wipe request. The phone is stuck with the message "Guided Access unavailable Please contact your administrator. The device is retired from management with Intune. Wipe is not supported for Android personally-owned work profiles. Currently my organization uses Intune as an MDM solution. Any idea if there's something that can be done about that? EDIT: The issue ended up being a really "old" version of Windows 10 that was not 1, not 2, but 3 laptops I was testing with! Dec 22, 2023 · "I'm looking to perform a fresh start via Intune, but due to Windows failing to load, this isn't feasible at the moment. To trigger a remote Windows Autopilot Reset via Intune, follow these steps: So I am not the only one with issues on Zero Touch autopilot. I have tried with allowing all updates to install, as well as no updates at all base OS. Microsoft has told us that the Intune license is required for the wipe to complete. Sep 11, 2024 · This blog will discuss why relying solely on a remote wipe from Intune can be problematic, especially with Dell devices configured in RAID mode. If a user has lost the device and a new device is There might have been 3 policies in Intune's Settings Catalogue that were used to achieve this, documented across the web. Or doesn't. Re-enrolled the device in intune. Just wondering why using the autopilot reset and not just using the wipe and let it enroll again. Jan 10, 2023 · Thank you for the reply confirming it’s not normal! Ticket opened with MS also still waiting though. I’ve done this before during pre-deployment testing to make sure InTune is good for us, and it worked more or less immediately. ), REST APIs, and object models. Computer reboots but only goes to a choose language screen with a lot of language choices. The device will receive the command when it’s next online and perform the reset. This. I must reset/wipe the machine before I can try again. You can monitor the status of the wipe in Intune by going to Devices > Monitor > Device actions or by selecting the device and checking its status Jan 25, 2021 · Yes I am doing a wipe request from Intune so it can run a Windows reset on the laptop, but before the laptop resets, a screen comes up on the laptop after reboot stating that it needs the Bitlocker recovery key first. you click a device and send a wipe to it and then wait. Device wipe was initiated, but has been pending since. It fails and needs a repair. Prior to the Intune migration, we had no syncing issues. If this service is disabled, the device can't sync with Intune. With MacOS, our end users are Admins and I don't have admin creds on the device (because there is no way to do this with Intune yet). The user data is kept if you choose the Wipe device, but keep enrollment state and associated user account checkbox. Currently, it seems the device has issue to receive this. It's not the device wipe, it's the wait for the device wipe to start on the device - i. Feb 7, 2024 · Sign in with the work or school account, select the device, and do the factory reset. Create a device based wipe request. Oct 3, 2022 · Here comes the finding but not each has solutions. But last week I had to leave an iPhone 11 overnight to do a wipe - it completed at some point during the 18 or so hours that passed by - and today a passcode reset on another device is not completing after 3 hours, which is Sep 10, 2024 · Sometimes, after initiating a wipe, administrators may not be sure if the wipe successfully completed, especially in cases where devices were offline. It has been an issue for months. Then works. Aug 19, 2022 · I think this is because the device group is not under "Scope (Groups)". When you use Wipe, the device is also removed from Intune management and no warning is given to the end user once a wipe is initiated. I've been working on this too and raised a ticket with Microsoft Premier Support. This basically tells a client to go ahead and check in immediately, it does not send and new policies. If the remote wipe triggers successfully, the next install will proceed as a normal windows install. Mar 11, 2022 · Hi all I am experiencing an issue with some Android phones after wiping them. JSON, CSV, XML, etc. Note: 1 I was using the same testing machine for various scenarios (Single App, Multi app, Desktop wallpaper change) whenever I changed the configuration profile from single app to multi app or vice versa, I had to wipe the computer from intune (I hit F12 during Wipe to clear the TPM. Feb 21, 2024 · I had a Windows 11 device that was registered with Intune. So when the device starts back up it is still going off the registered devices under "Enrolled Devices>Devices". We have an enrolled iPhone which needed to be remotely wiped. The devices have an active cell service, and are connected to wifi. For entra hybrid joined devices, a full device wipe is required. If your only Intune licensing is the device licensing you get with SCCM co-management, you are not licensed for Autopilot since Autopilot requires Intune licensing for users. Select Apps > App selective wipe > Create wipe request. If I do not have Bitlocker enabled on the laptop, the Windows reset from wipe request from Intune runs fine. Performed a wipe of a device due to turnover so the new employee has an OOBE setup. Like most things with Intune, it depends on when the device checks in. I have done this with a number of other devices without issue. The device restarts and goes to the Android home screen. for iOS I could test device wipe, and had no issue. Tried re-installing Windows from USB and it can't find the M2 drive. Nov 10, 2022 · I'm writing this post to submit at your opinion an issue related to device wiping through Intune. This is because the reset actually keeps the enrollment data and the MDM sync process will continue to work. Its not ideal. However this does not delete the Device hash that is imported under Devices> Enroll Devices Devices, to my understanding. No you cannot by design wipe a device enrolled by the BYOD work profile route. I have shared alot of info with them. Mar 3, 2025 · To create a new work profile passcode, use the Reset Passcode action. Still don’t understand why it’s taking too long, I will start testing in my environment! Hope this helps! OK, so today somebody lost their phone. Remote wipe is an essential tool for device management, ensuring data security and device readiness. This means, Intune/MEM will not push the configuration to a managed device. Oct 2, 2019 · I’m having something of a hard time cracking this one, so I’m hoping brighter minds than mine can help me solve this, or point me in the right direction. Hope it can help. When the user gets termed, their licenses are removed, including their Intune license. Wipe uses Win RE just the same as AP Reset. I ran a wipe to keep enrollment - this completed, but on restart of the device it said the wipe failed. I assume a fast and powerful device can do a full wipe in less than an hour. But after a Wipe command from Intune, they fail again. Thus, it's not an actual device wipe but a "wipe" of corporate policies and data from the device leaving everything else intact. 0 or later if the following conditions are met: The work profile passcode is managed. Maybe for a fresh OOB Autopilot with the device connected to ethernet, maybe 30 m Just to be clear here. tic. Their Product Group sent the following. Once the reinstall is done it would most likely re-enroll in Intune but as a new device for new user. I can "force" the wipe, by logging in to the PC - choosing "Work or School Account" and choosing the domain and click sync. If the phone is powered off before logging in, the enrolment isn’t retained. This removed it from intune, after this, it was auto enrolled. Also might try the Company Portal without single app mode, and see if that would be ok. " It is connected to wifi. OneDrive is preinstalled on windows, but we installed Office 365 through Intune. Sep 16, 2022 · "The wipe behavior, generally Intune will try to alert the device using WNS (Windows Push Notification Service). Version: Windows 11 23H3. Sep 16, 2022 · Check the dmwappushservice service is running on client devices for Intune management. Can someone guide me how to wipe Android device with Android Enterprise policy and work profile in place. But. Jul 16, 2018 · I did a “Fresh Start” and did not retain user data. I apologize, Community is just a home consumer forum, due to the scope of your question (InTune) can you please post this question to our sister forum on Microsoft Q&A (The System Administrators and IT Pro Forum) in the InTune section (linked below) Nov 5, 2024 · After wipe is submitted. If the user needs to use App X and App X doesn't support App Protection Policies (APP) then your data is not protected within that app. I might mess around with it to see if I can get it at least working well enough. If you open Intune's App blade, go to monitor, then app protection status, then search for a user, you can see the last check in per app for that user. So, if you use Intune co-management to do a remote wipe, it actually does a Windows reset that puts the machine back to the OOBE screen. I thought the point of Autopilot Reset was that it would save a lot of time vs a wipe. You just have to love PCs. You can try to force a sync from the device page, but even if it does sync up immediately and run the wipe, the status on the policy doesn't necessarily update real time. Also, the intune record will delete itself when the wipe is successful. Jun 3, 2022 · I have registered IOS and Android devices with Company Portal app, when I set up the app selective Wipe to delete only company data and accounts, the Wipe request is still pending. With this one, the wipe stalled/did not complete (it still shows as enrolled to our AD on the device). With the device wipe I performed a couple of weeks ago, it was a similar story - the sync time was within the hour I initiated the wipe, phone on, good signal, and nothing happened. Now that we've migrated, files in OneDrive locations to don't save as expected. Note The behavior for Wipe on iOS devices is that it restores the device to factory defaults and removes the management profile, including any configuration profiles that were installed. However, this is not always successful. We're hybrid azure ad though, so can't do autopilot reset from intune. Oct 9, 2024 · Additionally, for Intune, the Intune Service Administrator role is required for remote Windows Autopilot Reset. This is interesting because we have done devices with older images with no recovery partition and if we do a wipe from intune it fails, same with a local reset. Dec 12, 2024 · Have you used the "Wipe" option?The wipe performs a complete reset to the device's factory settings: Deletes all personal and corporate data; Deletes all settings and applications; Unregisters the device from Azure AD and Intune; Returns the device to its original state; Wipe: Steps to Verify: Check Intune > Devices > Windows to see if the Dec 12, 2024 · Have you used the "Wipe" option?The wipe performs a complete reset to the device's factory settings: Deletes all personal and corporate data; Deletes all settings and applications; Unregisters the device from Azure AD and Intune; Returns the device to its original state; Wipe: Steps to Verify: Check Intune > Devices > Windows to see if the User has a laptop autopiloted via intune. It's offsite, but the local admin has noticed it's not on wifi. As planned. 5. Some app vendors even have a separate app specifically meant for Intune's APP. Intune's Device wipe policies do occur within a second or two because it has an open connection to the device. AP reset isn't working because Win 10 Reset this PC isn't working. Jan 9, 2023 · It should show under the device action status when click wipe reset passcode, pending or done. Was recently handed in. For more information, see Create and deploy Windows Information Protection (WIP) app protection policy with Intune. There are two Windows 10 21H2 devices, Azure AD joined (no Hybrid), managed by Intune (no Autopilot/hash imported) and assigned to end users. Repeat I've not found anything useful or predictable - and the location (site with one firewall, site with a different, at home) doesn't seem to make a difference Having said that, my expectation here is that this is similar to a Wipe on an Android personally owned with work profile device where all applicable MDM policies and corporate data are removed from the device. This had been working on two machines that were originally built with our SCCM, but I've now picked up three devices that weren't, added the profile to them, and though they'll let you kick off the reset, they come back in to Automatic Repair, and won't load into Intune shows NO primary user for the devices (not that I think that should matter). It only does that if you select the two checkboxes with the wipe options (continue even if device loses power, and the retain user state). This happens occasionally and I checked endpoint to see the status of the wipe, only to find the device has been dropped from endpoint without the wipe completing! This is a May 6, 2024 · @Daniel Teschko Jr, Thanks for posting in Q&A. All without being logged in - as long as the device has an internet connection it'll get wiped. There is another spot for device actions report in under Devices - Monitor - Device Action. Some just hang and never complete Intune > Wipe > to try again. Have you seen this, is there a reason this will not work? Reply 4 Check the device's enrollment status: Make sure that the device has not already been enrolled in Intune, as this can cause issues with the pre-provisioning process. Mar 3, 2025 · From the Intune in the portal, select Client app > App selective wipe. The wipe command deleting the device in Intune is the expected behavior. Just wondering, but is the intune device mdm certificate still present and valid? Can you add an additional policy to check if new policies are applying at that device? Did you happen to disable the local admin account or created a Endpoint Protection policy / Properties / Settings /Local device security options/ Accounts / Local admin account The intune wipe and reset features are not working. Reset a passcode. What the heck is that about? It's super inconvenient. then the device wipe starts. Feb 17, 2022 · Remote | Local | Wipe | Windows 11 | 10 | 21H2 | Intune | User Data not removed | Bitlocker | Windows. 1. Wipe. This action prompts a passcode reset and creates a new, temporary passcode for the work profile only. With a device based wipe request a wipe can be initiated for each user device registered with an app protection policy. I have found that it doesn't let the company portal work properly, meaning they can not install other company apps. For more information, see Add users and grant administrative permission to Intune. Computer was previously licensed with home. I don't know how configuring the iPhone for Intune works. I have collected all our models (8+) and only 1 worked the first time, some others started working after 10+ retries. Device based wipe request. Nov 15, 2019 · I have started to work with intunes and successfully enrolled several test devices with Android Enterprise and work profile. We are hybrid. (this is every 8 hours for a Windows device, and rebooting will force a My process would be to initiate a wipe from intune. Can't unlock the device because all other options in InTune are greyed out since pending Wipe. Jan 17, 2025 · Have an iOS device that was onboarded in the last month. None of the troubleshooting options work except to exit troubleshooter and reboot the computer. And you want to know if there's any method to do a factory reset. And deleting works for Windows-devices, but not Android-devices! You don't necessarily need a PC to be a member of the PCMR. Device passcode reset not supported. If that's not an option, recovery mode by plugging it into a computer with iTunes. Not all OS / Enrollment types support all the wipe options. On both I launched a wipe with "Wipe device, and continue to wipe even if device loses power. The device is now in recovery mode. Retire Devices: If an employee leaves without sharing their PIN code, use retiring the device from Intune management. I got Intune admin permissions, I see the phone in the system but when clicking Retire/Wipe/Revoke Licenses nothing happens. The only exception to this is the Sync command, which you found. kgdhaml bckxwr guuktj ymntm kbnkqzta pvhujpyf cnjb exges ovbvw vckq aer letl znxf sewce vzn